Privacy Policy
Privacy Policy Platforms
This privacy policy is applicable to all of Royal Ads Agency’s customer-facing platforms including Royal Ads Agency’s website, www.royaladsagency.com, and Royal Ads Agency’s mobile applications (“Platforms”). Any reference to “site” or “website” may also refer to platforms interchangeably.
Privacy Policy Changes
This Privacy Policy may be subject to change from time to time. The current version of this Privacy Policy is posted online by Royal Ads Agency. You should check our Privacy Policy regularly. Your continued use of the Royal Ads Agency website, application, and services constitutes your agreement to this Privacy Policy, as amended from time to time.
Your Rights
You have rights about your personal data:
1. You have the right to be informed of any personal data which we may hold or process about you.
2. You have the right to request access to the personal data which we may hold or process about you.
3. You have the right to require us to correct any inaccuracies in your data free of charge.
4. You have the right to ask us to stop using your personal data for direct marketing purposes.
5. You have the right to ask us to erase your personal data or restrict the processing of your personal data.
6. You have the right to request us to transfer any personal data which we may hold to you or any other service provider of your choice.
7. You have the right to lodge a complaint with the supervisory authority.
If you have any concerns about your data, you can contact us at community@royaladsagency.co.
Consent
I hereby confirm that I have read and understood this Privacy Policy. By submitting data to Royal Ads Agency or its agent(s) or by my using of Royal Ads Agency’s website, applications, or services, I voluntarily and expressly consent to Royal Ads Agency’s collection, use, sharing, processing, and retention of my data in the manner set out in this Privacy Policy.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Log Information
Every time you visit any of Royal Ads Agency’s Platforms, information is sent from your browser to our server log files, where it will be saved. The information transferred includes the time and date of visit to our site, which pages were viewed, IP address, URL of the site that referred you to Royal Ads Agency, how much information has been stored and which browser you have been using.
Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that it either cannot be linked with the original user or can only be linked through extensive research.
The anonymous information stored in this log file is then used to improve the shopping experience on the Royal Ads Agency Platforms by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.
Customer Declaration of Consent:
By and in relation to my continuous use of Royal Ads Agency’s site, I hereby give my permission for Royal Ads Agency to analyze and use protocol data to develop and optimize their online shop.
Cookies
It is not necessary to accept cookies to visit our Platforms. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.
What are Cookies?
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies help us to tailor our Platforms to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.
Cookies enable our system to recognize that you’ve visited our Platforms before and to remember which settings (like language preference) and products you preferred. Temporary/permanent cookies have a lifespan, after which they will be automatically deleted. Cookies allow us to collect and analyze data to come up with strategies to improve our Platforms. This makes our Platforms easier for our customers to use and helps us to provide you with personal recommendations of products you may like. Our aim is to offer you a fun, easy shopping experience on our Platforms that is tailored to your tastes.
What kind of cookies does Royal Ads Agency use?
We may use any of the following types of cookies on our Platforms:
– Session cookies – These cookies are deleted at the end of your browser session and are used to enable you to use our site and its features e.g. “Wishlist” and “Shopping bag.”
– Analytics cookies – These cookies enable us to analyze how you are using our site and come up with strategies to make your shopping experience even better.
– Customer preference cookies
– We use these cookies to remember your product and account preferences to offer you an even more personalized shopping experience. To be able to do this, though, these cookies may remain on your computer even after you have quit the browser.
Customer targeting and advertising cookies – We use these cookies to show you ads that are relevant to you based on your preferences. These cookies also enable us to control the number of times you view an ad and gauge the efficacy of our marketing campaigns.
What kind of information is stored in cookies?
The cookies we use are never used to store any personal information. Therefore, our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular, etc.
What is on-site targeting?
We gather the information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notifications of offers and services that are suited to their individual tastes, using click stream analysis (e.g., adverts for reduced trainers if a customer has been browsing our sports shoe selection). Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.
Does Royal Ads Agency use third-party cookies?
Cookies from specific business partners are allowed by us for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of our partners may be stored on your computer when you visit our site. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their lifespan (14 days to 2 years). As with our cookies, these third-party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently, but this is done completely anonymously under randomly designated user ID numbers. Therefore, this data will never be pooled with any personal information you have given to us. Third-party cookies have the sole purpose of allowing our partners to advertise products that may interest you.
Re-targeting
Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.
How can I prevent cookies from being stored on my computer?You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept our cookies but block our partners’ cookies, you can set your browser to block third-party cookies. Usually, your browser’s help section will provide information on how to change your cookie settings. We recommend only changing the browser setting for your profile on shared computers.
The Platforms use technology from third-party service providers such as Google, Facebook, etc. through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected is not used, without separate authorization by the person concerned, to personally identify visitors to this Platform and is not merged with personal data about the bearer of the pseudonym.
Data Collection
We may collect various types of personal information when you use our Platforms:
– Personal Identification Information: Name, email address, phone number, address, payment details, etc.
– Technical Information: IP address, browser type, operating system, device type, unique device identifiers, etc.
– Usage Information: Pages viewed, time spent on pages, links clicked, and other actions taken on our Platforms.
– Location Information: Geographic location data from your device.
– Communications: Information you provide when you contact us, including any communications with our customer service team.
Use of Data
The data we collect is used for various purposes:
– To provide, operate, and maintain our Platforms and services.
– To improve, personalize, and expand our Platforms and services.
– To understand and analyze how you use our Platforms and services.
– To develop new products, services, features, and functionalities.
– To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Platforms, and for marketing and promotional purposes.
– To process your transactions and manage your orders.
– To send you emails and text messages.
– To find and prevent fraud.
– To comply with legal obligations and enforce our terms and policies.
Sharing of Data
We may share your information in the following situations:
– With Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
– For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
– With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
– With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
– With Your Consent: We may disclose your personal information for any other purpose with your consent.
– For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users.
Security of Data
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
– Right to Access: You have the right to request copies of your personal information.
– Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
– Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
– Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
– Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
– Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Changes to This Privacy Policy
Our Platforms are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Data Retention
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Royal Ads Agency
info@royaladsagency.com
+91 8340040018
Office No:16-8-592/186, 3rd Floor, SK. Plaza, near Pillar No-A1418, Kala Dera, Malakpet, Hyderabad, Telangana 500036
By using our Platforms, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described.
Terms & Conditions
Acceptance of Terms
By accessing or using the services provided by Royal Ads Agency (“we,” “us,” “our”), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use our services
Services
Royal Ads Agency offers a variety of advertising and marketing services. The specific terms of each service will be provided in a separate agreement between you and Royal Ads Agency.
User Responsibilities
You agree to use our services in compliance with all applicable laws and regulations. You must not:
– Use our services for any unlawful purpose.
– Infringe upon the intellectual property rights of others.
– Disrupt or interfere with the security or operation of our services.
Payment Terms
Payment for services will be due as per the specific agreement for each service. Failure to make timely payments may result in suspension or termination of services.
Intellectual Property
All content, trademarks, and data on our website and services are the property of Royal Ads Agency or our licensors. You may not use any of our intellectual property without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Royal Ads Agency shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
Indemnification
You agree to indemnify and hold harmless Royal Ads Agency, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses arising out of your use of our services or violation of these Terms & Conditions.
Termination
We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these Terms & Conditions or is harmful to other users of our services.
Changes to Terms
We may update these Terms & Conditions from time to time. We will notify you of any changes by posting the new Terms & Conditions on this page. Your continued use of our services after such changes constitutes your acceptance of the new Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Royal Ads Agency
info@royaladsagency.com
+91 8340040018
Office No:16-8-592/186, 3rd Floor, SK. Plaza, near Pillar No-A1418, Kala Dera, Malakpet, Hyderabad, Telangana 500036
Refund Policy
Overview
Our refund policy is designed to ensure a fair resolution of issues regarding our services. By engaging with Royal Ads Agency, you agree to the terms set forth in this refund policy.
Refund Eligibility
Refunds are available under the following circumstances:
– If the service is not delivered as agreed upon in the service contract.
– If the service is canceled by Royal Ads Agency before completion.
Refund Process
To request a refund, please contact our customer service team at [Email Address] within 30 days of the issue. Provide details about the service, the reason for the refund request, and any supporting documentation.
Non-Refundable Services
The following services are non-refundable:
– Completed services where deliverables have been provided as per the contract.
– Custom services that have been specifically tailored to your requirements.
– Consultation fees.
Partial Refunds
In certain cases, we may offer partial refunds based on the portion of the service completed. The amount of the partial refund will be determined at the discretion of Royal Ads Agency.
Processing Time
Once your refund request is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method used during the purchase.
Dispute Resolution
If you are not satisfied with our resolution, you may escalate the issue to our senior management team for further review. We aim to resolve all disputes amicably and in a timely manner.
Changes to Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
Royal Ads Agency
info@royaladsagency.com
+91 8340040018
Office No:16-8-592/186, 3rd Floor, SK. Plaza, near Pillar No-A1418, Kala Dera, Malakpet, Hyderabad, Telangana 500036